Shipping & Returns

Once your product has shipped, it usually takes 3 to 5 business days in the UK, 7 to 16 business days in Europe, and 10 to 20 business days in the rest of the world. If you have not received your products, please get in touch with us using our contact page.

You can return your product up to 14 days after receiving your order. Please make sure that the products are not worn, washed, or damaged. The cost of return shipping is the customer's responsibility.

If you wish to return or exchange your purchase, please contact us at hello@inkafabric.co.uk and send the product to the following address with the order number.

Please send to:

30 Alexandra Drive

Surbiton - Surrey

KT5 9AF

WE FEEL PROUD AT WHAT WE DO

Luxury Products Designed to Last a Lifetime.

BEHIND INKA FABRIC

WHO ARE WE?

Inka Fabric: Where Two Cultures Weave Timeless Design

This is the essence of Inka Fabric, our UK-based company founded by a passionate duo: Adolfo Martinez, a native Peruvian, and Liz Crump, with British roots. Our lives have been beautifully intertwined for nearly 15 years, a journey that led us to create Inka Fabric in 2012.

This venture blossomed from the success of our very first Christmas market in Kingston. Since then, a constant thread has guided our vision: a dedication to crafting elegant, timeless, and functional products that resonate across cultures

TOGETHER, WE CAN CREATE A REVOLUTION, BUY LESS,CHOOSE WELL, MAKE IT LAST.

In terms of our alpaca products we work directly with reputable manufacturers in Arequipa, the Alpaca heartland of Peru, that have national accreditations, a longstanding reputation and support various national associations. This enables us to know the direct source of the alpaca fibre used in each and every one of our products, ensure its sustainable and ethical process and guarantee the highest of qualities.

grey and white peruvian alpaca blanket sell in the uk

#2. A Journey of Sustainable Luxury

At Inka Fabric, we aren't just selling fabric, we're selling a story. We understand alpaca fiber like no other because we're deeply connected to its source. This intimate knowledge empowers us to offer you an unparalleled experience.

Imagine: Owning a piece crafted from the finest, most sustainable natural fiber on earth. Our alpaca products are not just eco-friendly and affordable, they are also exceptionally high-quality and unique. You won't find these treasures on any high street – each piece embodies individuality and timeless tradition.

Need help?

Frequently Asked Questions

ORDER DELIVERY & RETURNS CUSTOMER SERVICES PRODUCT & CARE

ORDER

How long will it take to get my orders?

It depends on where you are. Orders processed here will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your delivery on the carrier's website.

DELIVERY & RETURNS

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

What if my item arrives damaged?

If your item arrives damaged, please contact us at hello@inkafabric.co.uk within 48 hours of receiving the package. We will assist you in resolving the issue.

How are shipping costs calculated?

Shipping costs are calculated based on the weight and destination of your order. You will see the exact shipping cost before completing your purchase.

Can I return or exchange my purchase?

Yes, we accept returns within 15 days for the UK and 20 days for international shipping. Items must be returned in showroom condition with original tags. Please visit our Returns & Exchanges page for more information on our return policy or contact us at hello@inkafabric.co.uk

CUSTOMER SERVICES

How can I contact customer support?

You can contact our customer support team at hello@inkafabric.co.uk or by phone at our whatsapp 07856037513. We are here to assist you with any questions or concerns you may have.

PRODUCT & CARE

How do I care for alpaca products?

To care for your alpaca products, we recommend following these guidelines:

Dry clean for large items
Hand wash in cold water with a gentle detergent.
Do not wring or twist the fabric.
Lay flat to dry.
Avoid exposure to direct sunlight.
Store in a cool, dry place.

Are your alpaca products sustainable?

Yes, all of our alpaca products are sustainable. We take pride in offering luxurious and sustainable Peruvian alpaca products. Alpaca fibers are natural, renewable, and biodegradable, making them an eco-friendly choice. By choosing our alpaca products, you are supporting sustainable and ethical practices.

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Satisfied or refunded

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FAST CUSTOMER SERVICE

Available by Whatsapp on +44 7856037513

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Very soft and warm

Just bought this baby alpaca shawl and it's absolutely gorgeous! So incredibly soft, like a cloud. It's surprisingly warm without being bulky, and feels so light. Definitely my new favorite accessory – pure luxury and comfort!

Lovely

Lovely quality and colour

Lovely soft throw

I have now bought three throws from Inka and love them all. Lovely soft texture and gorgeous colours.

GORGEOUS!

This shawl is excellent value for money. I bought it to match a bright turquoise Reiss coat and it tones with it almost perfectly. The shawl is a nice big size and feels wonderful - SOooooo soft. I'm delighted with my purchase!

Great quality

Very happy with the product and service, big thank you

Shipping & Returns

Luxury Products Designed to Last a Lifetime.

Frequently Asked Questions

Let customers speak for us